Refund / Cancellation Policy

Effective date: 6 September 2026

1. Scope of This Policy

Talentcare International provides consulting, coaching, and research services — not physical goods. This policy explains when a fee paid for a Talentcare service (such as a premium Dream Setting consultation, the Individual Development Programme, or a paid organizational engagement) is eligible for a refund or cancellation credit.

2. Cancelling Before a Service Begins

• If you cancel a paid consultation, programme, or engagement at least 3 business days before the scheduled start date, you are entitled to a full refund of any fee already paid.
• If you cancel with less than 3 business days' notice, but before the service has actually started, you are entitled to a 50% refund of the fee paid, to cover preparatory work and reserved time.

3. Cancelling After a Service Has Started

• For single-session services (such as a paid Dream Setting consultation), no refund is available once the session has taken place.
• For multi-session programmes (such as the Individual Development Programme, or a multi-stage organizational engagement), a pro-rated refund may be issued for sessions or milestones not yet delivered, minus a reasonable administrative fee, provided cancellation is requested in writing.

4. Non-Refundable Circumstances

• Fees for services already fully delivered (e.g. a completed consultation, a delivered research report, or a completed training session).
• Non-attendance ("no-show") to a scheduled session without at least 24 hours' prior notice.
• Dissatisfaction with findings or recommendations that were delivered in line with the agreed scope of work — Talentcare's research-based findings reflect the data collected and are not altered to produce a preferred outcome.

5. How to Request a Refund

Send a written refund or cancellation request to videha@talentcareinternational.com, including your name, the service paid for, and the payment reference. We aim to process eligible refunds within 14 business days of approval.

6. Refund Method

Once PayHere is activated for online payments, eligible refunds for payments made via PayHere will be returned to the original payment method through PayHere, in line with PayHere's own refund processing timelines. For payments made by other means (e.g. bank transfer), refunds will be made to the same account or method used to pay.

7. Contact

Questions about this policy can be sent to videha@talentcareinternational.com or Talentcare International, 85/2B Baptist Avenue, Madiwela, Kotte, Sri Lanka.